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ODAZZO’s Shipping Policy
Domestic Shipping Policy
Shipment processing time:
All orders are processed within 1-2 business days.
All orders will be fulfilled the same day. If an order is placed on a Friday, expect to receive the order in the middle of the next week. If there is a delay in your order for any reason, ODAZZO will inform you by email and will give you daily updates.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to:
ODAZZO ADDRESS:
2500 Webster St. Unit 505
Oakland, CA 90802
Shipment confirmation and order tracking
Expect to receive a shipping confirmation upon postal scanning, which will normally happen the same day or following day of your purchase.
Customs, duties, and taxes
ODAZZO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
ODAZZO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly by emailing us at info@odazzo.com. Please take pictures of all damaged goods and forward them to the email mentioned.
International Shipping Policy
ODAZZO ships products internationally. Shipment costs will be calculated upon checkout. Free shipping for purchases over $150
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@odazzo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@odazzo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
